Meet the Team – Trident Crisis Solutions Ltd

Meet the Team



Founder & MD

Steve Thomas MD and Founder of Trident Crisis Solutions Ltd.

As the Managing Director I am committed to ensure the services TCS deliver to you are supported by the appropriate level of training and underpinning knowledge.

As a Member of the Emergency Planning Society (EPS), the Business Continuity Institute (Bci), the institute of Fire Engineers (FireE) and trained to a standard of ‘Preparing to Teach in Life Long Learning Sector (PTLLS), I am supported by mechanisms to ensure the appropriate standards are maintained.

My experience and expertise came from 31 years as a senior Fire Commander serving for a busy Metropolitan Fire & Rescue Service with the added responsibility of Contingency Planning and Business Continuity.  I am able to call upon a vast wealth of operational command experience.  Furthermore, this was enhanced by the additional bespoke roles I performed, namely; Chemical, Biological, Radiological, Nuclear and conventional explosives (CBRNe) Commander, Hazardous Materials and Environmental Protection Officer with additional functionality of the Detection, Identification and Monitoring role and the niche role of  Inter-agency Liaison Officer working very closely with the Police and Military.

Over the past years the company has developed and expanded and has worked with large metropolitan organisations and private industry to develop and support their resilience requirements.


Business Continuity Management
Crisis & Incident Command
Emergency Management
Business Continuity Management
EM Consultant
Health Care Emergency Management
Risk Assessment NEBOSH/Tech IOSH
Training Development
Health Care Emergency Management
Security Expert

Malcolm has a background in emergency preparedness and incident/crisis management in a multi-agency environment working with emergency services and the private sector. He has extensive experience in the national security and resilience domains and has worked at Government, strategic and expert practitioner levels both within the United Kingdom and internationally. Malcolm was a senior police officer serving with the Anti-Terrorist Branch (SO13) and Counter Terrorism Command (SO15). He worked extensively with different agencies across government, including emergency services, military and intelligence agencies, as well as holding senior positions at strategic, policy and operational planning levels.

He led the first UK team to support the US response following 9/11 and provided the liaison for the UK response from the British Consulate in New York in the days and weeks following 9/11. He was instrumental in developing the National Inter-Agency Liaison Officer role that transformed joint working between emergency services’ responders.

Malcolm Baker MSc FCMI FRSA



Corporate Security
Security & Event Planning
Security Risk Management
Corporate Security
EM Consultant

John is a highly experienced people manager and former operational Fire Commander.   On retirement John formed his own company and is now undertaking project and change management work within high hazard industries and the Emergency Management sector.  His consultancy work includes training, product analysis, design, development, implementation and delivery over a range of competencies.  John has worked across all areas of Emergency Response taking charge of a large array of operational incidents and has a wealth of experience working with a range of public and private organisations.  John held additional references and has skills including;

Skill Sets A-Z

Budgetary Control, Command & Control, Exercise Co-ordination & Delivery, Fire & Rescue Management, Major Incident Management, Performance Management, Policy Development, Presentation Writing & Training, Project Management, Promotion candidate assessor, Recruitment Selection Officer, Risk Assessment NEBOSH, Coaching, Mentoring & Assessing.

Command & Control
NEBOSH Command & Control
Media Consultant

Katrina has been in Corporate Communications for over 15 years. She was previously Head of Corporate Communications for Greater Manchester Fire and Rescue Service and Communications Manager for Bolton Wanderers Football Club.

She has worked both in-house and agency side and has private and public sector experience, she’s even won a few awards! Katrina is now a freelance consultant working with various public and private sector organisations on all aspects of their internal and external corporate communications. 

She has particular expertise in handling crisis management issues and has spoken at conferences about the issue of media handling during a crisis. She understands what it’s like when the media turn their attention to the activities of your organisation and knows exactly how to handle them in the good and bad times. She has experience in helping companies prepare for a potential crisis from a reputation management perspective and in partnership with a journalists runs media training courses to help companies test their plans and practice for the unexpected. 







Crisis Management
Media Handling & Training
Reputation Management
Crisis Management
Company Secretary
Book Keeping
Secretarial Accountancy
Tech Rescue Specialist

Neal is the founder and MD of his own business Technical Rescue Training UK LTD and has an immense wealth of operational and training experience both nationally and internationally in the field of Specialist and Urban Search and Rescue where he has received national recognition for his commitment and services to countries around the world.

At home Neal served with Greater Manchester Fire Service specializing in;

  • Urban Search and Rescue
  • Safe work and rescue from height Supervision
  • Trench rescue trainer and trench rescue risk assessment
  • All aspects of training, mentoring and supporting specialist rescue operations
  • Immediate trauma care technician and AED trainer
  • Project and financial management
  • PTTLS, NVQ D32, D33, A1 assessor C25 coaching awards
NEBOSH Risk Assessment
Trench Rescue, Risk Assessment & Training
Technical Rescue Training
NEBOSH Risk Assessment
Senior Trainer

Senior Training Officer

I served with Greater Manchester Fire and Rescue Service as an senior operational Fire Officer for 30 years and I have extensive experience in the field of fire service operations and procedures, training development, delivery, coaching and mentoring, fire development and fire and explosion scene investigation and NEBOSH Health and Safety responsibilities.

In the final 18 months of my career I served at the Greater Manchester Fire and Rescue (GMFRS) Operational Training and Development Centre.  My core reference was the Senior Training Manager responsible for Breathing Apparatus, Compartment Fire Behaviour Training and Phase one, two and three Tactical Ventilation Training for Operational Fire Fighters and Fire Officers.

Emergency Management
Hazardous Material and Environmental Protection Officer
Emergency Management

My Skills


New Trident Final